Supplier Approval Questionnaire

Draft for review. Items in [square brackets] need answering before this questionnaire is published.

How to use this questionnaire

Most brands ask us to complete a supplier or subcontractor approval questionnaire before the first job. To save you time, our answers to the usual questions are below, kept up to date and dated at the top of this page.

• Use Print or save as PDF to keep a copy for your supplier file.
• Question numbers stay the same between reviews, so you can refer to them (for example “Q5.3”).
• If your questionnaire asks something not covered here, or you need evidence such as certificates or procedures, email hello@launchpadmanufacturing.co.uk and we will reply and add it here.

Company information

No.	Question	Our answer
2.1	Company name	LaunchPad Manufacturing [registered company name, if different]
2.2	Company registration number	[number]
2.3	Registered office	[address]
2.4	Manufacturing site address	2 Lodge Way, Thetford, Norfolk
2.5	VAT number	[number]
2.6	Year established	[year]
2.7	Ownership and parent company	[Independent / owned by …]
2.8	Number of employees	[number] permanent, [number] agency or temporary on average
2.9	Annual turnover	[band, e.g. under £2m]
2.10	Opening hours	Mon–Fri, 9AM–4PM
2.11	Main contacts	Sales and enquiries: hello@launchpadmanufacturing.co.uk, [phone number]. Quality: [name, email]. Accounts: [name, email].
2.12	Out-of-hours or emergency contact	[name, phone]
2.13	ICO registration number	[ICO registration number]
2.14	Sedex reference	[ZC… / not registered]

Services and capability

No.	Question	Our answer
3.1	What services do you provide?	Toll (free-issue) contract filling, packing and assembly. Clients supply their own product and components; we fill, pack, label and assemble to their specification.
3.2	Do you formulate or supply the bulk product?	No. We do not formulate or manufacture bulk product. [Confirm.]
3.3	Product categories	Personal care (bath and body, skincare, hair care, fragrance, pet care), household (sanitiser, surface sprays, candles, diffusers) and gift sets (boxes, rigid packs, swing tags, custom assembly).
3.4	Formats handled	Jars, bottles, tubes, pouches, candles and more. [List fill-size range, e.g. 5 ml to 5 litres.]
3.5	Product types: liquids, creams, gels, powders, solids?	[Confirm which.]
3.6	Minimum order quantity	From 100 units per product.
3.7	Capacity	[Typical units per day / per week, by format.]
3.8	Standard lead time	[e.g. X weeks from receipt of all free-issue materials and approved specification.]
3.9	Do you provide samples or trial runs?	[Yes / no, and how.]
3.10	Storage capacity for client goods	[Number of pallet spaces; ambient, dry storage.]
3.11	Temperature-controlled storage?	[Yes / no.]
3.12	Do you subcontract any work?	[No. All work is carried out at our site.] Any subcontracting would be agreed with the client in writing first.

Certifications and standards

No.	Question	Our answer
4.1	ISO 22716 (Cosmetics GMP)	Not certified. We operate to GMP and our quality system is aligned with ISO 22716 and BRCGS Consumer Products. See our Quality & GMP Policy.
4.2	BRCGS Consumer Products	Not certified. We operate to GMP and our quality system is aligned with ISO 22716 and BRCGS Consumer Products. See our Quality & GMP Policy.
4.3	ISO 9001	[Not certified.]
4.4	ISO 14001 / ISO 45001	[Not certified.] We meet our legal environmental and health and safety obligations. See sections 10 and 12.
4.5	Ethical audit (SMETA or similar)	[Not yet audited / SMETA 2-pillar or 4-pillar, date.] Our policies follow the ETI Base Code. See our Ethical Trading Policy.
4.6	Do you allow customer audits?	Yes, by arrangement with [x] working days’ notice.
4.7	Any enforcement action, prosecution or regulatory notice in the last three years?	[None.]

Quality management

No.	Question	Our answer
5.1	Do you have a documented quality management system?	Yes. Written procedures aligned with ISO 22716, covering the points in this section. See our Quality & GMP Policy.
5.2	Who is responsible for quality?	[Name, role.]
5.3	How are product specifications agreed?	A written job specification for every run (fill weight or volume, closure, labels, coding, packing format), agreed with the client before production.
5.4	Do you carry out first-off approval?	Yes. The first finished units are checked and signed off before the run continues, against a client-approved sample where provided.
5.5	What in-process checks do you carry out?	Fill weight or volume, closure and seal, label position and legibility, batch and expiry coding, at [frequency], recorded on the batch record.
5.6	How is measuring equipment controlled?	Scales are calibrated [frequency] and checked daily with test weights. Records are kept.
5.7	How are non-conformances handled?	Stopped, quarantined and recorded; root cause investigated; corrective and preventive actions tracked. Clients are told within [24 hours] of anything affecting their product.
5.8	How are complaints handled?	Logged, investigated and answered in writing within [x] working days.
5.9	Do you notify customers of changes?	Yes. Any change that could affect a client’s product (process, site, equipment or key people) is agreed with them first.
5.10	Do you carry out internal audits?	Yes, [frequency], with results reviewed by the directors.
5.11	How are finished goods released?	After final inspection, count and a completed batch record are checked by [role].

GMP and hygiene

No.	Question	Our answer
6.1	Personal hygiene and protective clothing	Clean workwear and hair coverings in production; hand washing on entry; [jewellery rules]. No food, drink or smoking in production or storage areas.
6.2	Illness reporting	Staff must report illness or open wounds before working; supervisors decide whether they can work in production.
6.3	Visitors and contractors	Sign in, are briefed on hygiene and safety rules, wear protective clothing in production and are accompanied.
6.4	Cleaning	Written cleaning schedules for production areas and equipment, with records checked by [role].
6.5	Line clearance between jobs	Yes. Lines are cleared of the previous job’s materials, labels and codes and cleaned before each job, and this is recorded.
6.6	Glass and brittle plastics	[Register and checks / not applicable.] Breakages are handled under a written procedure.
6.7	Segregation of client goods	Each client’s materials are stored and identified separately. Quarantined stock is clearly marked and kept apart.

Premises and equipment

No.	Question	Our answer
7.1	Site security	[Locked premises, intruder alarm, CCTV, visitor control: confirm.]
7.2	Pest control	Contracted to [provider], with visits [frequency] and records kept on site.
7.3	Maintenance	Equipment is maintained to a schedule. Engineering work is followed by cleaning and a check before production restarts.
7.4	Water supply	Mains supply.
7.5	Storage conditions	Ambient, clean and dry. [Temperature monitored: yes / no.] Flammable materials stored in line with DSEAR.

Traceability and recall

No.	Question	Our answer
8.1	Can you trace finished goods to the incoming materials?	Yes. Each job’s batch record links the client’s incoming batch or lot numbers to the finished goods and dispatch.
8.2	How quickly can you complete a trace?	Within [4 hours].
8.3	Do you test traceability?	Yes, with a mock recall [at least once a year].
8.4	How long are records kept?	[At least the product’s shelf life plus one year, or the client’s requirement if longer.]
8.5	Do you keep retained samples?	[Where the client asks.]
8.6	Do you have an incident and recall procedure?	Yes. We support any client withdrawal or recall straight away with our records, and can be reached out of hours on [number].

Goods in, stock and dispatch

No.	Question	Our answer
9.1	Goods-in checks on free-issue materials	Quantity, condition and batch or lot number checked against the delivery note, with certificates of analysis where supplied. Discrepancies are quarantined and reported.
9.2	Stock control	[System used.] Stock is reconciled with the client [after each job / monthly].
9.3	Stock rotation	First-expired, first-out (FEFO) where dates apply, otherwise first-in, first-out.
9.4	How are surplus and waste client materials handled?	Returned to the client or disposed of as they instruct, lawfully and with records.
9.5	Dispatch	[Client collection / our courier / pallet network.] Goods are labelled and packed to the client’s instructions with a delivery note.
9.6	Are client goods insured while on your site?	[Yes, goods in custody cover up to £[x] / clients to insure their own stock: confirm.]

Health and safety

No.	Question	Our answer
10.1	Do you have a health and safety policy?	Yes. See our Health & Safety Policy.
10.2	Are risk assessments in place?	Yes, including COSHH assessments for the substances handled and a fire risk assessment, reviewed [annually].
10.3	Who provides competent health and safety advice?	[Internal / external provider.]
10.4	Trained first aiders on site?	[Number] trained first aiders.
10.5	RIDDOR-reportable incidents in the last three years	[None / number.]
10.6	HSE enforcement action in the last three years	[None.]

Ethical trading and labour standards

No.	Question	Our answer
11.1	Do you have an ethical trading policy?	Yes, following the ETI Base Code and the four SMETA pillars. See our Ethical Trading Policy.
11.2	Modern slavery	Zero tolerance, with right-to-work checks, no worker fees and no retained documents. See our Modern Slavery & Human Trafficking Policy.
11.3	Do you use agency labour?	[Yes / no.] Only vetted providers under our Responsible Recruitment Policy; GLAA-licensed where the law requires it.
11.4	Minimum age of workers	[16/18.] Proof of age is checked.
11.5	Wages	At least the National Minimum Wage or National Living Wage, paid on time with clear payslips.
11.6	Working hours	Within the Working Time Regulations 1998; overtime is voluntary.
11.7	Equality and anti-harassment	Yes. See our Equality, Diversity & Dignity at Work Policy.
11.8	Can workers raise concerns confidentially?	Yes, through a fully confidential digital reporting system managed by an independent third party, so reports cannot be removed or ignored. Anonymous reports are accepted. See our Whistleblowing & Grievance Policy.
11.9	Anti-bribery	Yes. See our Anti-Bribery & Corruption Policy.

Environment

No.	Question	Our answer
12.1	Do you have an environmental policy or ISO 14001?	No separate environmental policy or certification. We meet our legal environmental obligations, as set out in the Environment section of our Ethical Trading Policy.
12.2	Waste management	Waste is stored securely and removed by registered waste carriers, with transfer notes kept for at least two years. Cardboard and plastics are separated for recycling where practicable.
12.3	Hazardous waste	Handled and consigned under the Hazardous Waste Regulations, with consignment records kept for at least three years.
12.4	Spill prevention	Liquids are stored and handled so spills cannot reach drains; spill kits are kept where liquids are used.
12.5	Environmental incidents or prosecutions in the last three years	[None.]

Insurance

No.	Question	Our answer
13.1	Employers’ liability	£[10m]. Certificate available on request.
13.2	Public liability	£[x].
13.3	Product liability	£[x].
13.4	Goods in custody / stock cover	[£x / not held: confirm.]
13.5	Insurer	[Insurer name.]

Data, confidentiality and continuity

No.	Question	Our answer
14.1	Will you sign a non-disclosure agreement?	Yes. Client formulations, artwork and pricing are treated as confidential.
14.2	Data protection	Registered with the ICO ([ICO registration number]). See our Privacy Policy.
14.3	IT security	[Backups, access control, Cyber Essentials: confirm.]
14.4	Business continuity	[Business continuity plan in place: yes / no. Key risks covered, such as loss of power, equipment or staff.]

Commercial

No.	Question	Our answer
15.1	Payment terms	[e.g. 30 days from invoice.]
15.2	Pricing basis	Per unit, quoted per job, based on format, quantity and packing requirements.
15.3	Bank details	Provided on our invoice and confirmed by phone. We never change bank details by email alone.
15.4	Any current litigation?	[None.]

Documents available

On request, under NDA where needed:

• Insurance certificates
• Quality procedures, including line clearance, in-process checks, traceability and recall
• Health and safety, COSHH and fire risk assessments
• Example batch record and certificate of conformity
• [Ethical audit report]
• Organisation chart

Published policies: Quality & GMP, Ethical Trading, Modern Slavery, Responsible Recruitment, Health & Safety, Equality, Anti-Bribery, Whistleblowing & Grievance and Privacy.

Declaration

The answers above are accurate as at the last review date shown at the top of this page. If anything material changes before the next review, we will update this page and tell clients it affects.

Signed: [name], [role], for LaunchPad Manufacturing.